General Inquiries

#312 - 7485 130th Street, Surrey BC V3W 1H8  
Tel: 604-584-6621
Fax: 604-582-4820

Report a Child Safety Concern

If a child is in immediate danger, please call 9-1-1.
To report concerns of abuse or neglect, call Centralized Screening at 1-800-663-9122 at any time.

Complaints Process

Métis Family Services strives to support the rights of families, as well as children and youth in care, by empowering them with a voice and providing them with the best possible support.
If you have any concern regarding your interactions with Métis Family Services, please discuss them first with your MFS worker, and
the program Team Leader.
If you feel that your concern has not been adequately resolved, please follow our formal Complaints Process (resources on the right).

Please review the literature outlining our internal and external Complaints Process:

              MCFD Complaints Process
         MFS Complaints Policy
                 Representative for Children
& Youth (RCY)
  BC Ombudsperson

Do you have a child safety concern?

Call Provincial Centralized Screening toll-free in B.C. at 1-800-663-9122
if you think a child or youth is being abused or neglected.
This line is available 24 hours a day.

General Inquiries

For general inquiries about our programs and services, please contact our reception.


Contact Information

​Office address: #312 - 7485 130th Street,  Surrey, BC V3W 1H8

Phone: 604-584-6621


Fax: 604-582-4820

Quick Links

© 2020 by Métis Family Services

 Métis Family Services is following Public Health recommendations to stop the spread of Covid-19. All visitors will be screened upon arrival and masks are required in office. The office is closed daily from 12 pm to 1 pm.