General Inquiries

#312 - 7485 130th Street, Surrey BC V3W 1H8
reception@metisfamilyservices.ca  
Tel: 604-584-6621
Fax: 604-582-4820

Report a Child Safety Concern

If a child is in immediate danger, please call 9-1-1.
To report concerns of abuse or neglect, call Centralized Screening at 1-800-663-9122 at any time.
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Complaints Process

Métis Family Services strives to support the rights of families, as well as children and youth in care, by empowering them with a voice and providing them with the best possible support.
If you have any concern regarding your interactions with Métis Family Services, please discuss them first with your MFS worker, and
the program Team Leader.
 
If you feel that your concern has not been adequately resolved, please follow our formal Complaints Process (resources on the right).

Please review the literature outlining our internal and external Complaints Process:

              MCFD Complaints Process
         MFS Complaints Policy
                 Representative for Children
& Youth (RCY)
  BC Ombudsperson
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